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CIOs and business technology partners are at the forefront of technological innovation in the ever-evolving business world. They are well aware that business process management (BPM) can be a tough nut to crack for any organisation, large or small. But BPM is not a luxury – it’s a game changer, contrary to popular belief.
BPM isn’t just another tool for CIOs and BTPs. It is rocket fuel that will propel your organization forward, regardless of size.
Your ticket to the heart of BPM is this guide. We’re going to bust the myths and show you how BPM can transform organisations of all sizes. We equip technology leaders with the knowledge to use BPM as a strategic force, preparing every process for success in the digital age. It’s time for a dive!
What is BPM Business process management?
BPM is the methodology used to design, review and improve large-scale business processes in order to align them with your strategic business goals – for example, to enrich your customer experience structure.
BPM is also defined as an organisational discipline where a company steps back and looks at all these processes individually. In order to create a more efficient and effective organisation, it analyses the current state and identifies areas for improvement.
Taking some raw material or data and transforming it into something else is the responsibility of every department in a company. Each department may handle a dozen or more core processes.
What is a business process management (BPM) strategy?
Defining, designing, executing, monitoring and optimising business processes to increase efficiency, effectiveness and agility is what Business Process Management (BPM) strategy is all about.
Why is Business process management important?
Business process management is the improvement of an organisation’s efficiency, productivity and flexibility. It defines, designs, executes and continuously improves organisations’ goods and services processes. Organisations can reduce costs and improve the quality of their products and services by streamlining processes and eliminating bottlenecks.
Business process management also helps organisations respond more quickly to changing customer and market needs, new technologies and business models. Organisations can become more competitive and more successful in the long term through the effective management of their business processes.
What is Business Process Management supposed to achieve?
Poor business processes can lead to chaos if left unorganised and unsystematised. People see only part of a process at an individual level. Few can see the full impact of a business process, where it starts and ends, the key data required, and potential bottlenecks and inefficiencies.
Best Practices in BPM
To support BPM, which is a complex process improvement strategy, several best practices have emerged over time. In order to manage their business processes effectively, organisations can follow them:
Establish clear goals and objectives
Understanding the desired results of a business process and ensuring that the process aligns with the overall goals of the organization are important.
Stakeholder involvement
To ensure buy-in and support for process improvements, involve key stakeholders in the design and management of business processes.
Process documentation and analysis
Documenting business processes in detail helps organizations understand how the processes function, identify areas for enhancement and track progress over time.
Make use of process modelling techniques
Organisations can visualise and understand their processes and identify potential bottlenecks and inefficiencies using process modelling techniques such as flowcharts and BPMN.
Continuously monitor and measure process effectiveness
Companies should regularly monitor and measure the performance of their business processes and use this data to identify and address any issues.
Automate and optimise processes using technology
To reduce the need for manual labour and improve efficiency, automation and technology can help organisations streamline and optimise their processes.
Encourage a continuous improving culture
Fostering a culture of continuous improvement can help companies remain agile and adaptive, ensuring their processes continue to evolve to meet evolving requirements.
Is BPM like task management or like project management?
No. Business Process Management is neither task management (which focuses on individual tasks) nor project management (which deals with one-off or unpredictable processes).
Task management deals with the management of a set of activities that occur during a project. These projects are often unique and cannot be repeated. When these projects are well organised, such as in construction, project management software such as Microsoft Project is used. Good tools for managing tasks in ad hoc projects are Trello, Asana or Kissflow.
In the case of business processes, the focus of attention tends to be the recurring, ongoing processes that follow a calculable structure or process control.